How vc55 protects
your personal information

vc55 ("we", "the platform") is committed to protecting and handling the personal information of players ("you") in accordance with applicable laws. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we protect it when you use the vc55.mom website and related services ("Services").

By using our Services, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use the Services. This Policy may be updated at any time, and any changes will be published on this page.

vc55 collects the following categories of information in order to provide our Services and create a better experience for you—

2.1 Information You Provide Directly

• Name and identity details (for membership registration and identity verification)
• Email address
• Phone number (for communication and verification)
• Date of birth (to confirm you are 21+)
• Payment transaction records (KBZPay, Wave Money, AYA Pay, bank transfers)
• Any documents submitted for KYC records

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Service usage records collected via cookies and other tracking technologies
• Games played, session duration, and gameplay records
• Deposit and withdrawal transaction records
• Log files and system records

2.3 Information Obtained from Third-Party Sources

• Payment verification data from payment service providers
• Incident records from fraud prevention services
• Verification results from KYC / AML screening services

The information we collect is used only for the following purposes—

• To create and manage your account
• To process deposits and withdrawals efficiently
• To verify your age and identity (21+ years old)
• To improve our software services
• To prevent fraud, money laundering, and dishonest activity
• To provide 24/7 live chat and email customer support
• To analyse playing patterns and provide responsible gambling services
• To comply with legal requirements
• To notify you of changes and promotions related to vc55 services (with your consent)

vc55 does not sell, rent, or share your personal information with third parties for advertising purposes. However, personal information may be shared with the parties listed below in the following circumstances—

• Service Providers: Payment processors, KYC verification service providers, and technology tool suppliers — these parties receive your data only to provide services on behalf of vc55 and must maintain protections that meet our policy.
• Legal Requirements: When disclosure is required by applicable law, court order, or request from a government authority
• Business Transfer: If part or all of vc55's business is merged or sold, you will be notified in advance that personal information may be transferred and that this policy continues to apply.
• Your Consent: In cases where you have given your explicit consent

vc55.mom uses cookies and similar technologies to improve your experience using our services.

Types of Cookies

• Essential Cookies: Required for the website to function properly and cannot be disabled
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To understand how players use our services (no personal information is disclosed)

You can control cookies through your browser settings. However, if cookies are disabled, some services may not work properly.

vc55 has put in place technical, administrative, and protective measures to safeguard your personal information—

• SSL (Secure Socket Layer) encryption — all data transfers to the platform are encrypted
• Access controls — access to personal information is restricted to staff who need it
• Data encryption — sensitive data is encrypted when stored
• Regular security audits — to identify and address vulnerabilities in the platform and network
• Fraud detection system — to detect suspicious activity immediately

Since no software or network can guarantee 100% security, vc55 has a response plan in place for personal data breaches. If a breach occurs, you will be notified in accordance with applicable law.

vc55 retains your personal information based on the following periods, transaction records, and legal requirements—

• Account information is kept until your account is deleted
• Payment records are kept for as long as required by law
• When an account is closed, some initial data may be retained for as long as the applicable legal framework requires
• Data required during legal proceedings is retained for the duration of those proceedings

Data that no longer needs to be retained is deleted through our standard data deletion process.

As a player at vc55, you have the following rights regarding your personal data —

• Right to Access: You can request to know what personal data vc55 holds about you
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data where it is no longer required by law
• Right to Restriction: You can request that we limit how we handle your personal data in certain circumstances
• Right to Withdraw Consent: You can withdraw any consent you gave when using our services at any time
• Right to Complain: You can contact us to raise a complaint about how vc55 handles your personal data

To exercise any of these rights, please contact us at [email protected]. vc55 will handle your request appropriately.

vc55 services are available to adults aged 21 and above only. We do not knowingly collect personal data from anyone under 21. If we discover that a player provided a false declaration of age at registration, we will immediately delete that player's account and data.

If you believe that your child or someone under 21 in your care has accessed vc55, please notify us immediately at [email protected].

vc55 is legally required to verify personal data in line with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. This means —

• We may request documents to verify a player's identity if certain deposit / withdrawal thresholds are not met
• Data retention periods are determined in accordance with AML legal requirements
• Results from AML checks may be shared with relevant authorities as required by law

Your personal data may be stored on servers outside Myanmar to support vc55's data operations. When such transfers occur, vc55 applies data protection agreements and equivalent data protection standards. vc55 requires all third-party service providers that handle personal data to comply with this policy.

vc55 may update this Privacy Policy at any time, and any changes will be published on vc55.mom. You can check the "Last Updated" date on this page. For significant changes, you will be notified when using the service. Continued use of the service after any update is taken as acceptance of the revised policy.

For questions about this policy or any personal data requests, please contact us at the following —

• 24/7 Live Chat: via the vc55.mom website
• Email: [email protected]